When you visit www.mungos.org we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to track interest on specific pages, see how the site is being used and look at how we can make improvements to the site. The information is only processed in a way that does not identify anyone.We do not make, and do not allow Google to make, any attempts to find out the identities of those visiting the St Mungo’s website. If we do ever try and link our cookies and tracking information, we will be up front about it, explaining why and what we intend to do with it. 

A cookie is a small data file of letters and numbers that is downloaded from our website by your computer. We use these cookies to help provide you with a good experience when browsing our website and they also allow us to improve our site.These are broken down into three categories: Necessary (which allow the site to function and only activate when needed); Analytics (which provide anonymous data to St Mungo’s about the use of our website); and Advertising (which allows for the personalisation of ads across the Google network (search and YouTube).Both analytical and advertising cookies can be turned off at any time through the preferences bar (accessible by the banner marked “C” in the bottom right hand corner of your browser). 

Use of social media pixels
This site uses a Meta, Next Door and TikTok pixel to collect data on visitor behaviour, for example:

• which pages are visited
• which types of device was used to view the website
• what actions were taken

This information may be used to serve relevant social media ads in the future. You can opt out of collection of information and third party adverts by using the following services:

• Digital Advertising Alliance: Opt Out
• Your Online Choices

WordPress

The St Mungo’s website is built with WordPress, is hosted using Krystal and supported by Core Bid Management. The site uses standard WordPress services to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site and how long they spend on a given page. We do this to monitor and report on the effectiveness of the site and help us improve it.

This site uses a Facebook pixel to collect data on visitor behaviour, for example:

• which pages are visited
• which device was used to view the website
• what actions were taken

This information may be used to serve relevant Facebook ads in the future. You can opt out of collection of information and third party adverts by using the following services:

• Digital Advertising Alliance: Opt Out
• Your Online Choices

Contacting us on social media

We use a third party provider, Sprout Social to manage our social media interactions.

If you send us a private or direct message via social media the message will be stored by Sprout Social, and as such you should not submit sensitive personal data in this way. Instead outline the general details of your request and a member of staff will respond or direct you to someone who can help. Your message will not be shared with any other organisations.

When you email us

Any email sent to us, including attachments, may be monitored and used by us for reasons of security and monitoring compliance with office policy. Email monitoring and blocking software can apply if an email triggers one of our built in safeguards. St Mungo’s uses a third party Mimecast to provide security and backup services for St Mungo’s email.

For more information about how email data is processed, see Mimecast’s privacy policy and information security policy.