Mission, vision and values

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

How do we achieve this?

Provide support directly to our clients, either to prevent them becoming homeless, or to respond to it and help them recover;
Build relationships with communities and the wider public, aiming to increase understanding of homelessness and empathy towards the people who experience it;
Advocate for policy change by combining our clients’ voices with the experience we have about what works.

Since our founding almost 50 years ago, we’ve developed a recovery based approach. At the heart of all of our services is our commitment to empowering individuals, to support people in their recovery journey and to prevent homelessness in the future.

Each of our clients comes to us with a unique set of skills and strengths and we use these as the starting point for moving towards a healthier, happier and more stable life.

We are here to end homelessness and rebuild lives. Everything we do is underpinned by our values.

We are empowering.

We believe in bringing out the best in people; equipping them to make their own decisions and reach their potential.

We want to build our clients’ confidence through support and encouragement. And in our own work, we look to constructively challenge ourselves and each other.

We are inclusive.

The smallest minority is the individual. We respect and value people for who they are, and believe that by giving people a voice, and listening to what they have to say, we all benefit.

We are open, and value differences. We look to involve our clients, volunteers and staff in all we do, and where we see it, we challenge discrimination. We believe in giving people at all levels a voice in decisions.

We are committed.

Everyone here has their part to play in ending homelessness. We are dedicated to providing safe and effective services that work to achieve our aim.

We maintain high standards, and everything we do is to achieve positive results for our clients. We don’t give up on people.

We are creative.

In our thoughts, words and actions we look for ways to innovate and develop our services so that we can help people in the way that’s right for them.

We’re constantly listening and learning. We’re open to change and work with others so that we can achieve more and find solutions to the challenges we face.

We are accountable.

We take responsibility for our actions, keeping people informed and always do what we’ve said we’ll do. We communicate openly and honestly. We take on board feedback, and evaluate our results and impact as we strive to improve.